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FESCO Complaint and Helpline

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FESCO Complaint and Helpline Contacting FESCO’s customer care department is one option for reporting a problem or issue with the company. Simply visit the FESCO website to submit your complaint. The customer complaint management system has a registration form that you may fill out. Please include your account or reference number and a description of the problem you’re facing when contacting customer assistance.

Going in person to a local FESCO office is another choice for getting your FESCO problem solved. There are customer service desks set up around the office where you can talk to an agent about your problem. To speed up the resolution of your matter, it is recommended that you bring any pertinent documents or proof with you when you visit an office.

To get your problem resolved outside of FESCO’s customer service channels, you need to get in touch with the local regulatory body. As your case develops, this may become the National Electric Power Regulatory Authority (NEPRA). Electricity providers like FESCO Complaint are subject to regulation by NEPRA, which can assist in guaranteeing that consumers are treated fairly. 

FESCO Complaint and Helpline Numbers

You can reach them at the following number, which is available at all times:

(+92) 41-9220229 +92-41-9220184.

How to I Submit an Online Complaint?

Benefits of Filing an Online Complaint

Simply visit the FESCO website to submit your complaint. You can sign up by completing a form that is accessible through the customer complaint management system.

Benefits of Filing an Online Complaint

  • The ease of use is one of the main points of the online complaint system. Anyone with access to the internet can submit a customer complaint, regardless of where they are physically located. This saves time and effort because it gets rid of the requirement to visit the FESCO headquarters physically.
  • Customers can submit their concerns at any hour of the day or night because the online system is accessible around the clock. Complaints are not limited to business hours because of this flexibility.
  • The online complaint system has been created by FESCO Complaint with the user in mind. The website or mobile app makes it easy for customers to fill out complaint forms.
  • Customers can monitor the progress of their complaints in real-time through the online system. Clients may rest easy knowing they can track the status of their complaints and see when they are resolved thanks to this level of openness.
  • Complaints can be handled more quickly using the online method, cutting down on response times. Faster resolutions are possible since FESCO can assign and prioritize complaints rapidly. 

Conclusion

Pakistan’s power transmission is handled by FESCO, the country’s electricity supplying corporation. If you are dissatisfied with the services provided by the company and would like to file a complaint with FESCO, you have several options, including contacting the appropriate regulatory body, registering your complaint online, or calling or visiting a local FESCO Complaint office. You can obtain the assistance you need to fix any problems you’re having with FESCO by following these steps.

FAQs

Reduced response times are a result of the online system’s expedited handling of complaints. Faster resolutions are possible since FESCO can assign and prioritize complaints rapidly.

Any time, day or night, consumers can use the online complaint system to lodge their issues. This adaptability guarantees that customer complaints are not limited to regular business hours.

Customers are able to track the progress of their complaints in real-time through the online system. Customers can see how their issues are being handled and when they are resolved, which gives them piece of mind.

Online complaints are free of any fees. Your complaint’s progress can be monitored through your account. You can expect updates from FESCO regarding the status of your issue’s resolution.

The most efficient way to resolve a problem with FESCO Complaint is to go to the local branch. There are customer service desks set up around the office where you can talk to an agent about your problem. To speed up the resolution of your matter, it is recommended that you bring any pertinent documents or proof with you when you visit an office.