FESCO Online Bill
With the digitalization of everything around us, why do we still wait for our electricity bills to be delivered at home? Well, if you want to check your FESCO bill online before it is delivered to your home, you are in the right place!
Our website FESCO Online Bill allows people to check their bills online with great ease. Moreover, customers can check their bill history and due dates and download the actual bill. There are two ways to check your bill, which are explained in detail below.
About FESCO Bill Online
Faisalabad Electric Supply Company, or FESCO, is one of Pakistan’s biggest electricity supply companies. FESCO supplies electricity to Faisalabad and its surrounding divisions. The company was established in 1998 to generate, transmit, and provide electricity to households and the commercial sectors in the surrounding areas.
FESCO is part of the national power grid system, focusing on providing electricity without any outage. Moreover, the company’s commitment to the customers by offering reliable services, solving their problems, and providing energy-efficient solutions is very high.
FESCO Services
Faisalabad Electric Supply Company provides several services to all its consumers. These services include new meter installation, online payment of bills, and support for new electricity connections. FESCO’s main mission is to fulfill the increasing demand for energy in Pakistan through modernization and constant system improvements.
FESCO focuses on three customer service areas for households and the commercial sector: new meter installations, electricity supply, and online bill payment. The company believes in continuous improvement and digitization to meet the ever-increasing need for electricity in Faisalabad and its surroundings.
Methods to Check FESCO Bill Online
FESCO consumers can check their monthly bills online using two methods. These methods are:
Method 1: Using Reference Number
Follow the below-mentioned simple steps to get your bill using the reference number:
- Visit fescoebillonline.pk
- Check your 14-digit reference number from the FESCO Bill and type it in the box.
- Click on the “Show Bill” button to get your latest month’s bill. You can check the bill amount and due date here.
- If you want to check or print the full bill, click on the “Print Bill” button to get the detailed bill. You can download it and print it for your record-keeping
Method 2: Using Consumer ID
Follow the below-mentioned simple steps to get your FESCO online bill using consumer ID:
- Check your consumer ID from the bill and input it in the given box.
- Click on the “Show Bill” button to get your latest month’s bill. You can check both the bill amount and the due date here.
- If you want to check or print the full bill, click on the “Print Bill” button to get the detailed bill. You can download it and print it for your record-keeping
Steps to Check FESCO Online Bill
Step 1: Accessing the Online Portal
Visit the official FESCO website to check your bill online.
Step 2: Entering Your Reference Number/Consumer ID
Once you are on the FESCO online bill website, enter your reference number or consumer ID in the given field.
Step 3: Viewing Your Bill
Click on Show Bill to get your bill. You can check the total bill amount and due date for the bill here.
Step 4: Step 4: Print or Download
If you want to download or print the bill, click on Print Bill. This will download a copy of your bill with complete details of the total bill. You can keep it on your computer or print it for record.
Service Areas Under FESCO
FESCO serves different areas in three divisions and numerous subdivisions. You can check the detailed information below:
| Faisalabad Division | Sargodha Division | Jhang Division |
|---|---|---|
| Faislabad City | Sargodha City | Jhang |
| Tandlianwala | Bhakkar | Gojra |
| Samundari | Bhalwal | Pir Mahal |
| Jaranwala | Kot Momin | Shorkot |
| Samundari Road, Faisalabad | Sahiwal | Garh Maharaja |
| Sargodha Road, Faisalabad | Joharabad | Athara Hazari |
| Jhang Road, Faisalabad | Kalur Kot | Toba Tek Singh |
| Satiana Road, Faisalabad | Mianwali | Kamalia |
| Sheikhupura Road, Faisalabad | Khushab | Ahmedpur Sial |
| Bhera | ||
| Kundian | ||
| Noorpur Thal | ||
| Mitha Tiwana | ||
| Hadali | ||
| Lalian | ||
| Shahpur | ||
| Darya Khan | ||
| Quaidabad | ||
| Silanwali |
Ways To Pay Your FESCO Online Bill
As we mentioned earlier, FESCO is constantly trying to provide the best services to its consumers. Therefore, the company is offering different ways to pay the electricity bills. Below are different methods to pay your FESCO electricity bill:
Commercial Banks and ATMs
Customers can visit their local commercial banks along with a printed copy of the electricity bill. The bank will provide a receipt or place a ‘Bill Paid’ stamp on your bill. Make sure you don’t leave the bank premises without any proof of your bill payment.
You can also use the bank ATM to pay your bill. All you need to do is insert your card, enter your card pin, and select the option of Online Bill Payment. Once you select this option, you will need to select the billing company, FESCO. You can see the amount of your bill when you pay the bill using an ATM.
Mobile Banking
It is one of the easiest and hassle-free ways of paying your online bill. Everyone has an online banking application on their mobile. You can log in to the banking app, look for bill management, and go to utility bills. Once you click on the utility bills, you need to find FESCO there. Now, enter your reference number or consumer ID and pay the bill effortlessly.
Alternate Digital Wallets
Another way to pay the bill effortlessly is by using alternative digital wallets like JazzCash, EasyPaisa, NayaPay, and more. These wallets are trusted and reliable for paying bills. You can add funds from your bank account and pay the bill easily. These apps have similar options to your banking app, so the steps remain the same.
FESCO Customer Service Centers
If you think that banks or online digital wallets are not reliable and safe for paying bills, you can visit the FESCO customer service center. These customer service centers are available in every division, city, and area. You can pay the bill in the finance department of these centers. Just make sure you get the bill payment proof from the service center representative.
Checking FESCO Bill Status
If you’re uncertain whether your FESCO bill has been paid or not, you can check the complete history of the last 12 months using our website. We always try to offer the users the best experience with our new updates.
You can use the FESCO Bill History inside the bill. This feature will display you the payment status for your last 12 months’ bills. You can check the total consumed units, paid amount, and due amount, too.
Please remember that this shows the history for the last 12 months and not for the current month. You can check the status of your current bill payment using your bank or digital wallet application.
What are TOU/TOD meters?
TOU/TOD meters offer variable rates depending on the usage during peak hours and off-peak hours. TOU/TOD means Time of Usage/Time of Day, so the per-unit cost will fluctuate on the basis of this.
However, if you use electricity and avoid excessive use during peak hours, you can save a lot on your monthly bill. If your current meter isn’t a TOU/TOD meter, you can submit an application to change the existing connection or get a new connection.
FESCO Peak Hours
FESCO’s peak hours keep changing throughout the year. The complete details for the peak hours are as follows:
| Season | Peak Time | Off-Peak Time |
|---|---|---|
| Dec to Feb | 5 PM to 9 PM | Remaining 20 Hours |
| Mar to May | 6 PM to 10 PM | Remaining 20 Hours |
| Jun to Aug | 7 PM to 11 PM | Remaining 20 Hours |
| Sep to Nov | 6 PM to 10 PM | Remaining 20 Hours |
How to reduce your electricity bill?
There are different practices that customers can follow to reduce their electricity bills.
- Using energy-efficient machines in industry
- Unplugging the chargers once the device is fully charged
- Minimize usage of high-voltage products like electric heaters, air conditioners, washing machines, water pumps, etc.
- Installing TOU/TOD meters
- Limiting electricity usage during peak hours
- Using energy-efficient lights rather than high-voltage lights
- Using high-quality wiring in buildings and homes
- Turning off all unnecessary appliances
Checking Load Shedding Schedule For Your Area
- Go to the CCMS website.
- Click on the feeder details.
- Now, input your 14-digit reference number from your bill.
- You can check the complete loading scheduling for your area’s electricity feeder. The OFF in front of the time represents the load shedding during that time period.
- You can also check the scheduling using the search by city or grid option
Registering and Tracking Your Complaints With FESCO
You can register and track your complaints using the Continuous Compliance Management System (CCMS). Follow these steps to register a complaint:
- Go to the CCMS website.
- Choose the Register Complaint option.
- Provide verification that you are a registered FESCO customer using your mobile number or reference number.
- Once you submit the mobile or reference number, you can see your details if you’re a FESCO consumer.
- Write your complaint in detail in the given section. Make sure you add everything about the issue you face
- Now, click the “Register Complaint” button.
- Once the complaint is registered, you can track it easily using the Tracking feature on the CCMS website.
- Just enter your reference number, and you can see the status of your filed complaint.
Consumer will get a message regarding their complaint registration in 24 hours. Moreover, the complaint will be processed within 14 days.
Extension of Due Date and Monthly Installments for Bill
FESCO customers can get an extension on their bill payment. This helps customers avoid late payment surcharge. Moreover, customers can ask for the bill to be divided into multiple installments.
Here are the complete details about whom to meet and what are the criteria for the due date extension:
| FESCO Officer | Extension of Due Date | Bill Installments |
| CEO | 10 Days Maximum for Total Amount | Full authority for any amount |
| CSD | 8 Days Maximum for Amount up to Rs. 20 Million | 12 monthly installments for bills up to Rs. 20 Million |
| Director Commercial | 5 days Maximum for Amount up to Rs. 1 Million | 5 monthly installments for bills up to Rs. 1 Million |
| SE/Manager (O) | 5 Days Maximum for Amount up to Rs. 500,000/- | 4 monthly installments for bills up to Rs. 500,000/- |
| XEN/DM (O) | 3 Days Maximum for Amount up to Rs. 200,000/- | 3 monthly installments for bills up to Rs. 200,000/- |
| SDO/AM (O)RO/AM (CS) | 3 Days Maximum for Amount up to Rs. 50,000/- | 3 monthly installments for bills up to Rs. 50,000/- |
FESCO Bill SMS Service
FESCO offers customers the option to get their monthly bills by SMS updates. This service is very useful since it is very fast and reliable. Customers no longer need to worry about getting their bills late or being delivered to the wrong address. This service also provides customers with the latest updates regarding electricity service in their area. For example, customers will receive messages if there is any load-shedding scheduled.
FESCO Bill Email Service
FESCO bill email service is another easy and convenient way to get monthly bills. This service ensures that all the customers get their bills on time, no matter where they are. Moreover, customers get new updates about electricity consumption, feeder maintenance, and load shedding schedules, too.
Different Taxes in FESCO Bill and Their Details
There are a lot of different taxes added to the FESCO bill, and a lot of people don’t know what they are and how they are calculated. Here is the complete details and breakdown of these charges:
FPA
FPA or Fuel Price Adjustment is the added amount of fuel for electricity companies that are generating electricity using oil. The FPA charges change every month depending on the fuel prices in the market.
TR Surcharge
Tariff Rationalization is the NEPRA & GOP tariff gap. It reduces the overall subsidy charges on the annual budget and keeps the tariff across the country uniform. TR charges are different for every electricity supply company.
FC Surcharge
Finance Cost is the amount consumers pay to secure the debt servicing of Power Holding Private Limited. The company charges 43 paise per unit for the FC surcharge.
TV Fee
All the FESCO consumers pay Rs. 35 to generate funds for Pakistan TV (PTV).
GST
GST, or General Sales Tax, is 17% of the total cost of the electricity consumed. So, if your electricity cost is Rs. 1000, GST charges on your bill will be Rs. 170.
Deferred Amount
It is the amount that consumers can choose to pay in the current month or the next. The deferred amount has no late bill payment charges. If you decide not to pay it, your next bill may include this payment in full or in installments.
QTR Tariff Adj/DMC
Quarterly tariff adjustment is the amount you get every three months on your bill.
FESCO MIS
It is a web-based online system that is accessible remotely only using an internet connection. This system is one of the vital tools in managing FESCO’s operation. The system offers numerous benefits for both the company and its consumers. The main use-case of the system is in tracking electricity usage, maintaining consumer accounts, and generating bills for distribution. The company believes that this system has a great role in reducing operation costs, improving consumer services, and providing real-time statistics for well-informed decisions.
FESCO Helpline
FESCO provides users with a number of ways to connect with the support staff for company-related queries.
Phone Number: +92 (041) 9220184 OR +92 (041) 9220229
Fax: +92 (041) 9220233
UAN: 0800 66554
Customer Service
FESCO’s customer service is one of a kind. The company offers 24/7 customer support to guarantee that consumers get value for their money. Moreover, they also offer different ways to get in touch with them. You can see the various modes of contacting the support staff above. Moreover, you can find the mobile number of SDO for your area on your electricity bill.